A claim or damage claim is a formal request submitted by the customer to the transport company, documenting any loss or physical damage that occurred to a vehicle during the shipping process. This process is essential to ensure fair compensation when the carrier is responsible for harm sustained while the vehicle is in their care.

Claims should be initiated as soon as possible after the vehicle is delivered. Before signing the bill of lading at drop-off, it’s important to conduct a full visual inspection of the vehicle and compare its condition to the pre-shipment inspection. Any discrepancies or newly observed damages should be clearly noted on the delivery paperwork.

At Interlane, we guide our customers through the damage claim process to make it as smooth and transparent as possible. We work closely with both the carrier and their insurance provider to ensure that claims are reviewed promptly and fairly.

Documentation is key. Customers should take dated photos before pickup and upon delivery, and retain copies of all paperwork, including the bill of lading and any emails related to the issue. Most claims are resolved efficiently when proper documentation is provided.

Although damage during auto transport is rare, Interlane believes in being proactive and supportive in resolving any incidents to maintain customer trust and satisfaction.