An agent in the auto transport industry refers to a local shipping company or representative that operates on behalf of a larger national carrier or broker. Agents serve as an essential bridge between customers and transport providers, offering localized support while maintaining alignment with the parent company's standards and procedures.

These agents handle key aspects of the transport process, such as vehicle pickup and delivery coordination, customer communication, and on-the-ground logistics. Their local presence allows them to respond quickly to scheduling needs, provide updates, and ensure that vehicles are handled according to expectations.

At Interlane, we may work with authorized agents across Canada and the United States to extend our network and maintain a consistent, high-quality shipping experience in areas where our own fleet may not be present. These partnerships help us maintain flexibility while ensuring every customer receives personalized service.

Agents are carefully vetted to ensure they meet Interlane’s safety, reliability, and service criteria. They are not independent contractors with no oversight—instead, they represent Interlane’s commitment to seamless vehicle transport with local expertise and accountability.