Diversion refers to any intentional change made to the originally planned shipping route of a vehicle once the shipment is already underway. This can occur for various reasons, including weather disruptions, road closures, customer requests, or logistical adjustments made by the carrier to optimize delivery efficiency.

In the context of auto transport with Interlane, a diversion may be required if, for instance, a delivery address changes after dispatch, or if the driver needs to reroute due to a mechanical issue or traffic delay. While diversions are sometimes unavoidable, they are always handled with careful coordination and transparency.

It’s important for customers to understand that diversions may lead to adjustments in delivery timing and, in some cases, additional costs—especially if the new destination is significantly off the original route. At Interlane, we make every effort to communicate changes clearly and provide updated ETAs and pricing before confirming the new delivery plan.

Our commitment is to minimize delays and disruptions while maintaining flexibility for unforeseen circumstances. Whether the diversion is initiated by the customer or the carrier, Interlane ensures the process is managed professionally to maintain high service standards.