Auxiliary service, commonly referred to as a shuttle service, is a crucial part of the vehicle shipping process when direct access to the pickup or delivery location is not feasible for a standard carrier. These situations typically arise in residential neighborhoods, narrow city streets, or areas with low clearance or weight restrictions that prevent large car haulers from safely maneuvering.

In these cases, a smaller vehicle—such as a flatbed tow truck or a local carrier—is used to shuttle the vehicle to or from a more accessible location where the main transport truck can load or unload. This ensures that the vehicle can still be transported without delay or the need for the customer to arrange alternative logistics.

At Interlane, we coordinate auxiliary services when needed, ensuring your shipment stays on track regardless of access limitations. Our team communicates proactively about any requirements for a shuttle, and the added service is typically noted as part of your shipment plan or bill of lading.

These services are particularly common in densely populated urban areas or remote residential zones where infrastructure limits access for full-sized carriers. While they may incur additional fees, auxiliary services offer a practical and efficient solution to last-mile delivery challenges.